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Customer Care

 CONTACT US

  • Call our Bakers! - Call Us! Monday Through Friday from 9 AM until 530PM PST  877•335•CAKE
  • Chat with our Bakers! - We can answer your chat during regular business hours. Just scroll to the bottom and look for a pink chat icon. 
  • Email our Bakers! - For any inquiry, suggestion or compliment please email info@beautybakerie.com. We will reach back out to you within one business day. 

 COMMON RETURN QUESTIONS

  • Return/ Exchange Policy - All sales are final. Contact us and let us assist you further. 
  • But my Products arrived damaged - We want to know when this happens. Please notify us within three business days of your products being delivered if there was an issue with the shipping carrier. 
  • The color isn't the same that I saw online - Beauty Bakerie tries to accurately display and represent the colors of the products, however, the actual colors you see may depend on your monitor, screen resolution, undertones and more.
  • I have purchased from one of your many retailers and I would like to return them, how do I do so? - We ask that if you purchased through one of our vendors, that you raise the issue with them. We abide by all of our vendors return and exchange policies.

 I WAS SENT A TRACKING NUMBER, WHAT NOW?

  • UPS -  When we have shipped your item via UPS. Simply go to ups.com and place your tracking number into the UPS online tracking tool.
  • USPS - If your tracking number is a long number (23 digits) then we have shipped via USPS. Simply go to usps.com and place your number into USPS online tracking tool.
  • Mail Innovations - Our economical shipping method. This shipping method utilizes UPS to ensure that your products ship from state to state. Once the products arrive at the state of their destination, the products are then turned over to your neighborhood post office for delivery. So, if you were to place your tracking number into the UPS tool, you will see that your products have not been moving. That is until you place the same number into the USPS tracking tool. Here, you should see it move until it is delivered.
  • Has my order been shipped? - Once we begin fulfillment of your products, you will receive an email with your tracking number as well as an estimated date of arrival. Please note that this is an estimate only and that inclement weather, as well as other aspects, might result in a slight delay of your products. Beauty Bakerie Cosmetics brand IS NOT LIABLE for any stolen, lost, or damaged packages or for any delay in transit time caused by the act or default of the shipping carrier.
  • How much is shipping to my country? - Shipping costs can vary depending on the country and the shipping method selected. If you would like to know the shipping fees to your area, we suggest attempting checkout on our website for accurate numbers.
  • International Time Table - Standard is always the most economical option that can take the longest in terms of shipping times. Our bakers want you to know that our international customers who elect the standard shipping can often take between eight and sometimes as much as twelve weeks* to arrive at their destination. Should you want your sweets as soon as possible, we suggest choosing the UPS Worldwide Expedited shipping option. **Please note that delivery time is based on location and can vary greatly despite the estimated date of delivery
  • Shipping Method

    Processing Time

    **Delivery Time

    Total Delivery Time

    Standard 

    2-3 Business Days

    7-21 Business Days

    10 - 24 Business Days*

     

    UPS Worldwide Expedited Shipping

    2-3 Business Days

    3-5 Business Days

    5-8 Business Days

    UPS Saver

    2-3 Business Days

    2 Business Days

    4-5 Business Days

     

     

     

     

     

     

     

  • Domestic Time Table - Each of our orders take about three days to process them before they leave our bakery. Should you choose expedited shipping, the products will still get to you faster, after the processing time has elapsed. See the chart below to when you will be receiving your product. 
  • Shipping Method

    Processing Time

    Delivery Time

    Total Delivery Time

    Mail Innovations

    3-5 Business Days

    5-7 Business Days

    8-12 Business Days

    UPS Ground

    2-3 Business Days

    3-5 Business Days

    5-8 Business Days

    UPS Second Day Air

    2-3 Business Days

    2 Business Days

    4-5 Business Days

    UPS Next Day Air

    2-3 Business Days

    1 Business Day

    2-3 Business Days

 OH, SHOOT!

  • I put in a wrong address, now what?- If you noticed that you had placed an incorrect address on your order, please let us know immediately. If the address change is notified early in the processing queue, we can change the address. We can only change addresses, not the contents of the order.
  • I placed an order by accident, now what? - Because of the fast nature of our bakers, we can attempt to cancel the order please contact us immediately but note that if the order is in the queue or has been fulfilled, we cannot cancel the order. 
  • I want to add an additional product to my order before it leaves your bakery. How do I do that? - Our bakers are fast. Because of the speedy way in which they process your orders, we can't stop them from processing your products. We understand cravings like no one else-if ya gotta have it, simply place another order. 
  • My coupon code isn't working, why? - Please note that our coupons cannot be used in combination with other offers or discounts. 
  • What is the delay, it has been past three days for processing time? Please note that after a sale or special that the processing time can take an additional two days (for a total of five day processing time) before your product leaves our bakery. 

 SWEET DEETS

  • Are your products Vegan? -Currently, all our Lip Whips, GELatos, Sugar Lip Scrub and Lip Whip Remover are 100% Vegan.
  • Are your products Cruelty-Free? - We are 100% Certified Cruelty Free by PETA. We do not test on animals. 
  • Are your products hypoallergenic? - We suggest consulting with your doctor before you purchase our products to be sure that you are not allergic to our formulas. 
  • I have purchased from one of your many retailers and I would like to return them, how do I do so? - We ask that if you've purchased one of our products through one of our vendors, that you raise the issue with them. We abide by all of our vendors' return and exchange policies. 
  • Why does my Flour not look completely filled? - Each color of our setting powders do vary in density and some can seem to look more filled than others. 

 I WANT TO GET INVOLVED WHO DO I CONTACT?

  • Bloggers - Talk to us. Share your links with us at info@beautybakerie.com
  • Retailers - So sweet! Please fill out our retail application here: https://www.beautybakerie.com/pages/retail-partners
  • Applicants - Visit our careers page.

 WHAT IS THIS EXTRA FEE AND WHY AM I BEING ASKED TO PAY FOR IT?

  • VAT Value Added Tax
  • GST- Goods and Services Tax
  • Why? - Some countries charge additional fees when importing goods into the country. Beauty Bakerie is not responsible for fees relating to importing goods to your country. If you have questions or concerns about these fees, please contact your country’s Customs office.

 SPECIALS & SALES & EVERYTHING NICE

  • Increased Processing Time Our bakers work hard, but during sales and specials that we have, sometimes there will be an increase in the processing time. Generally, this will only add two additional days (for a total of five days) to your processing time. Good things come to those who wait! 
  • Coupons and Discounts-  The coupon codes that you have received through our Neapolitan Newsletter will not work in combination with other sales and specials. 
  • Why doesn't my coupon code work? - Most of our coupons have a thirty day time limit after you receive a notification from our Neapolitan Newsletter.
  • When are there sales? - We let our customers know when these sales happen on the day they happen through our Neapolitan newsletter. 
  • What kind of promotions are you currently offering? - From Friday, April 21st at 5:00 PM  PST until Sunday evening at 11:59 PM PST we are offering a free makeup bag for purchases before tax of over $100. If you have any questions regarding this promotion, please contact our bakers at info@beautybakerie.com. 
  • What is this fantastic sounding Neapolitan Newsletter? - Look just a little bit below these words. Just input your email address for up to date information on when our bakers receive sweeties you have been waiting for. After you sign up you will be the first to know of specials and sales. We love our customers and want them to feel sweet, this is how we do so. 

 SPECIALS & SALES & Baked Rewards Loyalty Program

Questions about the program? Find out more here!