Lips must be hydrated and wiped clean of any product before use. Hydrating yourself with the recommended daily consumption of water is the best and surest way to have hydrated lips! A secondary recommendation is to exfoliate, to remove dead skin, and then moisturize overnight with our Sugar Lip Scrub, making sure to remove it before applying the Lip Whip.
After proper lip care, ensure that your lips are free of any product. We advise against using Lip Whips in conjunction with any other products like lip liners, moisturizers, and balms. Use the doe foot applicator for a seamless application and allow 5-10 minutes of full drying for each coat. Now go SWEETEN and CAKE on the world! :)
All of our Lip Whips, GELatos, Sugar Lip Scrub and Lip Whip Remover are 100% Vegan. Our EyesCreams except for Sugar Coated, Cookie Dough, Pancake and Sherbet Bar are Vegan. Our BROWnies except Auburn are Vegan. Products that are not Vegan contain Carmine, which is a red dye derived from crushed beetles found in many products. For that reason, you may find that they are dubbed "vegan-friendly" instead.
We are certified as cruelty-free by PETA.
Thank you for your interest in our brand! For all blogger/retailer inquiries, you may contact us at firstname.lastname@example.org. Should our Marketing Team have mutual interests, they will contact you directly.
Some countries charge additional fees when importing goods into the country. We are not responsible for fees relating to importing goods to your country. If you have questions or concerns about these fees, please contact your country’s Customs office.
Our processing time for all packages are 1-3 business days, regardless of the shipping method you selected at checkout. If there is a holiday or a special promotion, this can delay the processing time. No packages are processed or in transit on Saturdays and Sundays, so make sure to exclude these days when figuring out the expected delivery date. The delivery date provided by your carrier is their best estimate and is not a guarantee.
The quickest way to see where your package is to follow the UPS Tracking link found in your shipping confirmation email. If you are concerned with the whereabouts of your package, we encourage you to contact UPS Customer Service at 1-800-742-5877, provide them with your tracking number, and allow them to assist you. They are great at tracking down packages. Unfortunately, this is not something we can assist with.
Please keep in mind that we are also not responsible for lost, stolen, damaged or delayed shipments.
For international Sweeties, standard international shipping items aren't tracked and updated as often and sometimes, are not tracked at all once your package is in transit to your country. This means you will often see a scan in Fontana, CA or another city's UPS hub, and then no updates from there. You'll believe they've just stopped tracking your package but the reality is, your package boarded a flight and the updated scans are now the responsibility of the receiving postal service. Failed scans are not rare.
Due to international packages taking longer than most to arrive at their destination, we suggest allowing an additional week for your package to arrive after it's estimated arrival date. If your package has not arrived within that time frame, please contact our Customer Care team!
We are not responsible for the mislabeling of addresses. If your package cannot get to you due to an incorrect address, we advise contacting UPS at 1-800-742-5877 and providing them with your tracking number, as soon as possible. They may be able to correct the error or reroute the package to your correct address.
If you place the order and immediately notice the error, contact us here or send us a message on our live chat feature on the homepage of our website, and it may be possible to revise your address. Our customer service operates Monday-Friday from 9 A.M.-5 P.M. PST.
Shipping costs can vary depending on the country and the shipping method selected. If you would like to know the shipping fees to your area, we suggest attempting checkout on our website for accurate numbers.
Standard: 5-7 business days
Ground: 3-5 business days
UPS Second Day: 2 business days
UPS Next Day Air: 1 business day
Standard: 7-21 business days
UPS Worldwide Expedited: 3-5 business days
UPS Saver: 1-3 business days
*Please note the estimated date of delivery is your carrier's best estimate. It is not a guarantee. We are not responsible for delays or their failure to deliver by their estimated date. Standard is always the option that takes the longest so please beware that the estimated times offered by the carrier can sometimes be extended. For domestic, up to 14 business days and for international, we've seen standard take as long as 6 weeks (8 in one case).
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All sales are final. We do not accept returns or exchanges. Please contact us within three business days of receiving your package if there were issues with your delivery. If you have purchased from one of our retailers, please contact them directly regarding their return policy.
Customer service representatives are available Monday-Friday from 9:00 A.M.-5:00 P.M. PST for assistance.
Currently, we are not accepting sponsorship applications.
Offers and promotions cannot be combined unless explicitly stated within. Offers are generated specifically to the recipient and are not resalable or transferable. We have the right to refuse the use of an offer or promotion for any reason.
If you have any questions, comments, or concerns that have not been addressed, please contact us here , call us 1 (877) 335-CAKE or send us a message on our live chat! :)