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Customer Care

CONTACT US

  • Call our Bakers! - Call Us! Monday Through Friday from 9 AM until 530PM PST  877•335•CAKE (Please note that offices are closed on major holidays including Christmas, 4th of July, etc. Due to increased call volume, wait times increase surrounding major holidays.)
  • Chat with our Bakers! - We can answer your chat during regular business hours. Just scroll to the bottom and look for a pink chat icon. 
  • Email our Bakers! - For any inquiry, suggestion or compliment please email info@beautybakerie.com. We will reach back out to you within 48 business hours.
  • Bloggers and Influencers Click here if you're interested in joining our PR list, doing product reviews, receiving samples/product, or working with us on a collab or as an influencer.
  • Affiliates - Click here if you want to learn more about our affiliate program, apply to become an affiliate, or have a question about our affiliate program.

COMMON RETURN QUESTIONS

  • Return/ Exchange Policy - All of our domestic orders have a 15-day, 100% satisfaction guarantee. That's fifteen (15) days from the time you receive your product. Simply follow the step-by-step instructions here . Due to heightened shipping costs, we are unable to accept international returns.
  • Are returns free? Returns are subject to a $5 restocking fee. We do not refund shipping costs.
  • Why did you refuse my package? Beauty Bakerie reserves the right to refuse any package for any reason once it has been returned. 
  • My products arrived damaged. - We want to know when this happens. Please do not discard any of the items, take photos and notify us within three (3) business days of your products being delivered. 
  • The color isn't the same as I saw online. - Beauty Bakerie tries to accurately display and represent the colors of the products. However, the actual colors you see may depend on your monitor, screen resolution, undertones and more.
  • I have purchased from one of your retailers and I would like to return the products, how do I do so? - We ask that if you purchased through one of our vendors, that you raise the issue with them. We abide by all of our vendor's return and exchange policies.
  • Can I return previous collaboration products, samples or gifts I’ve earned through the Baked Rewards program? - All sale and discontinued merchandise is final sale. They cannot be returned or exchanged. Any gifts as part of a contest or heartwork are final sale as well. These items cannot be returned or exchanged. We do not offer samples.
  • Failed Delivery? We are not responsible for re-shipping costs if the package is returned to our Order Fulfillment Center due to multiple failed delivery attempts by the shipping carrier or if you the customer refused to accept the package. Only a store credit for the refused items will be issued and we will reserve the right to deduct any related return charge imposed by the shipping carrier.

I WAS SENT A TRACKING NUMBER, WHAT NOW?

  • UPS -  When we have shipped your item via UPS, simply go to ups.com and input your tracking number into the UPS online tracking tool.
  • USPS - If your tracking number is a long number (23 digits) then we have shipped via USPS. Simply go to usps.com and input your number into USPS online tracking tool.
  • FedEx Smart Post – When we have shipped your items via FedEx Smart Post, simply go to FedEx.com and input your tracking number into the FedEx online tracking tool.
  • Mail Innovations - This is our economical shipping method. This shipping method utilizes UPS to ensure that your products ship from state to state. Once the products arrive at the state of their destination, the products are then turned over to your neighborhood post office for delivery. For example, if you were to place your tracking number into the UPS tool, you will see that your products have not been moving. That is until you place the same number into the USPS tracking tool. Here, you should see it move until it is delivered.
  • Has my order been shipped? - Once we begin fulfillment of your products, you will receive an email with your tracking number as well as an estimated date of arrival. Please note that this is an estimate only and that inclement weather, as well as other unexpected events, might result in a slight delay of your products. Beauty Bakerie Cosmetics brand IS NOT LIABLE for any stolen, lost, or damaged packages or for any delay in transit time caused by the act or default of the shipping carrier.
  • How much is shipping to my country? - Shipping costs can vary depending on the country and the shipping method selected. If you would like to know the shipping fees to your area, we suggest attempting checkout on our website for accurate numbers.
  • Hawaii and Alaska -  Please note that shipping times to the noncontiguous states can take between 4 and 6 weeks to arrive at their destination.
  • FPO and APO - Depending on where these addresses are located, the shipment can sometimes take between 8 and 12 weeks to arrive at its destination. 
  • Puerto Rico and Guam - We process our orders in about three days from the time you purchase until the time the parcels leave our warehouse. However, we have found that shipping to these U.S. Territories can take between 8 and up to 12 weeks to arrive at their destination. If you prefer to have your products faster, we suggest choosing UPS as a shipping carrier.  
  • Processing Time - Expected amount of time between the date an order is placed and when it is shipped. Processing time includes time for our Bakers to pack and ship orders with care!
  • International Timetable - Standard is always the most economical option, but can take the longest in terms of shipping times. Our bakers want you to know that our international customers who elect the standard shipping can often take between eight (8) and up to twelve (12) weeks* to arrive at their destination. Should you want your sweets as soon as possible, we suggest choosing the UPS Worldwide Expedited shipping option that includes a tracking number for your order. *Please note that delivery time is based on location and can vary greatly depending on your country's customs and border inspection facilities. Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
  • Shipping Method

    Processing Time

    **Delivery Time

    Total Delivery Time

    Standard 

    2-3 Business Days

    7-21 Business Days

    10 - 24 Business Days*

     

    UPS Worldwide Expedited Shipping

    2-3 Business Days

    3-5 Business Days

    5-8 Business Days

    UPS Saver

    2-3 Business Days

    2 Business Days

    4-5 Business Days

  • Domestic Timetable - Each of our orders take about three days to process before they leave our bakery. If you choose expedited shipping, the products will still get to you faster, after the processing time has elapsed. See the chart below to when you will be receiving your product. 
  • Shipping Method

    Processing Time

    Delivery Time

    Total Delivery Time

    Mail Innovations

    2-3 Business Days

    5-7 Business Days

    7-12 Business Days

    FedEx Smart Post

    2-3 Business Days

    2-7 Business Days

    2-7 Business Days

    UPS Ground

    4-10 Business Days

    3-5 Business Days

    5-8 Business Days

    UPS Second Day Air

    2-3 Business Days

    2 Business Days

    4-5 Business Days

    UPS Next Day Air

    2-3 Business Days

    1 Business Day

    2-3 Business Days

OH, SHOOT!

  • I put in a wrong address, now what?- If you noticed that you placed an incorrect address on your order, please let us know immediately. We will need to cancel and refund your order so that you can place a new order with the correct shipping address. Note that if the order is in the processing queue or is preparing for dispatch, we cannot cancel the order. Please be aware that our business hours are 9AM- 5:30PM PST.
  • I placed an order by accident, now what? - Because of the fast nature of our bakers, we can attempt to cancel the order if you contact us immediately. Note that if the order is in the queue or has been fulfilled, we cannot cancel the order. Please be aware that our business hours are 9AM- 5:30PM PST.
  • I want to add an additional product to my order before it leaves your bakery. How do I do that? - Our bakers are fast. Because of the speedy way in which they process your orders, we can't stop them from processing your products. Additionally, to protect you we do not keep card information on file. We understand cravings like no one else, and if ya gotta have it, simply place another order. 
  • My coupon code isn't working, why? - Please note that our coupons cannot be used in combination with other offers or discounts. 
  • What is the delay, it has been past three days for processing time? Please note that after a sale or special that the processing time can take anywhere from 48 to 72 additional business hours (for a total of five day processing time) before your product leaves our bakery. 

WHAT IS AFTERPAY, AND HOW DO I USE IT?

  • What is Afterpay? - With Afterpay, you get your goodies now, and pay for them later! Your total today is broken out into 4 equal payments, so you only pay 1/4 today.
  • More questions about Afterpay? - Click here to view the FAQs.
  • How do I return something through Afterpay? - Follow our normal return process for everything except baked goods that arrive broken. Then you'll contact Afterpay first instead of our bakers! You can call Afterpay at 855-289-6014.

SWEET DEETS

  • Are your products Vegan? - Our product line is vegan-friendly, but not everything is certified vegan. Products that are not vegan are: Auburn BROWnies, EyesCream (Sherbet Bar, Sugar Coated, Cookie Dough, Teddy Graham, Pancake, Blacker the Berry, Crumb Cake), Waffle Cone Metallic Matte Lip Whip, Neapolitan Palette, Pink Flour Setting Powder, Candied and Jammed So Icy Illuminators. 
  • Are your products Cruelty-Free? - We are 100% Certified Cruelty Free by PETA. We do not test on animals. 
  • Are your products hypoallergenic? - We suggest consulting with your doctor before you purchase our products to be sure that you are not allergic to our formulas. 
  • I have purchased from one of your many retailers and I would like to return them, how do I do so? - We ask that if you've purchased one of our products through one of our vendors, that you raise the issue with them. We abide by all of our vendors' return and exchange policies. 
  • Why does my Flour not look completely filled? - Each color of our setting powders vary slightly in density and some can look more filled than others. 

I WANT TO GET INVOLVED WHO DO I CONTACT?

WHAT IS THIS EXTRA FEE AND WHY AM I BEING ASKED TO PAY FOR IT?

  • VAT Value Added Tax
  • GST- Goods and Services Tax
  • Why? - Some countries charge additional fees when importing goods into the country. Beauty Bakerie is not responsible for fees relating to importing goods to your country. If you have questions or concerns about these fees, please contact your country’s Customs office.

SPECIALS & SALES & EVERYTHING NICE

  • Previously Placed Orders - Discounts cannot be applied to prior purchases.
  • Increased Processing Time Our bakers work hard, but during sales and specials, sometimes there will be an increase in the processing time. Generally, this will only add two additional days to your processing time (refer to the shipping time tables above). Good things come to those who wait! 
  • Promo Codes and Discounts -  Promo codes and Baked Rewards vouchers cannot be combined with other promotions. 
  • Why doesn't my promo code work? - Please check your promo code for expiration details and whether it requires a minimum purchase.
  • When are there sales? - We let our customers know when these sales happen on the day they happen through our Neapolitan Newsletter.  
  • What is this fantastic sounding Neapolitan Newsletter? Get exclusive information on promo codes, new products, contests, and giveaways when you sign up with your email address on the bottom of the page! 
  • All discontinued merchandise is final sale.

Baked Rewards Loyalty Program Questions

Questions about the program? Find out more here!

The Sweetest Dream Sweetstake

View official rules and details here.