COVID-19 and Holiday Delays

Hello Sweets!
 

Our bakers are working hard to get your order processed. Please note that our processing times are now currently extended from 3-5 business days to 7 business days during times of sales, promotions, holidays, and more as a result of heightened order volume. We know that you are excited - we appreciate your patience.

We felt it prudent to give you carrier contact details for following up on your package. Remember that once your order leaves our warehouse, the carrier becomes fully responsible for delivery. We are not responsible for any issues arising from any other party once your order has successfully dispatched to the carrier. This includes damaged, delayed, lost or stolen shipments. Contacting the correct entity will save you time and frustration when tracking your package down during this busy time of year. Our Customer Care Team will be unable to assist you until your order is delivered or all delivery issues are resolved with the carrier.

  • USPS: 1 (800) 275-8777
  • FedEx: 1 (800) 463-3339
  • UPS: 1 (800) 742-5877
  • DHL: 1 (800) 225-5345

Given this we strongly recommend upgrading your shipping to priority shipping where possible. We also recommend Route Insurance which is a 3rd party service offering a remedy to the above challenges starting at just 98 cents.

CUSTOMER CARE

We hope the information below details our abilities as well as our limitations. It is designed to inform you prior to or after shopping with us. We hope it enhances your online experience shopping with Beauty Bakerie Cosmetics Brand.

How can I contact you?

Email our bakers! Please write to us using info@beautybakerie.com.. Our hours of operation are Monday - Friday 9 am to 5 pm PST. It's important to note that response times are currently extended due to COVID-19 as well as during times of sales or promotions due to heightened sales volumes. We expect this to continue throughout the holiday season. Please allow 24-72 business hours (1-3 business days) for a response. We do ask that you are patient with us. Our system populates tickets by oldest to newest so if you contact us multiple times, please know this will place you at the back of the queue. We look forward to serving you! *Please note that business days do not include holidays that may fall on a weekday.

Where are Beauty Bakerie products sold?

Our products are shipped from the USA and sold in over 1,500 locations worldwide to include Ulta, Target, CVS, Nordstrom, Morphe, Selfridges and more. Please enter your zip code on our store locator page to find a location near you.

When will you restock my favorite product?

Our Bakers are working hard to get stocked out items back online for you. Please sign up to be notified of a restock on the product page or be sure to subscribe to our newsletter. We also share updates on our social media pages.

The color isn't the same as I saw it online.

Beauty Bakerie tries to accurately display and represent the colors of our products. However, the actual colors you see may vary and depend on a variety of factors such as screen resolution, sun exposure, undertones and more.

Other general information.
  • Discount codes cannot be retroactively applied. They must be entered at checkout.

  • Promo codes and Baked Rewards vouchers cannot be combined with other offers or promotions.

RETURN INFORMATION

What is your return and exchange policy?

We do not accept returns, exchanges or refunds. Due to the nature of our business, all sales are final. Please note that Beauty Bakerie Cosmetics Brand does not currently accept returns. If a package is returned to us, it is not examined and most likely discarded.

My order is delayed, lost or stolen.

We encourage you to contact the shipping carrier to find out your options. They may advise you to contact us, however, please note that we are not responsible for any actions taken on their behalf such as damaged, delayed, lost or stolen packages. We strongly encourage the purchase of Route Insurance which is offered by a 3rd party at checkout and starts at $0.98 cents. We are not responsible for re-shipping costs if the package is returned to our Order Fulfillment Center due to a failed delivery attempt by the courier or in the event you are unable or refuse to accept the package.

My products arrived damaged.

Please notify us within 3 business days of your order’s delivery date of any issues by providing a photo and video of all that was shipped to include packing materials and products. Without these items, we may be unable to assist. Please note that we are not responsible for items damaged in transit. You are encouraged to raise your issue with your courier or consider purchasing Route Insurance which is offered by a 3rd party at checkout and starts at $0.98 cents. This service does insure against lost, stolen, etc packages.

Can I return gifts that were included with a purchase or gifts I"ve earned through the Baked Rewards Loyalty Program?

All sale and discontinued merchandise are final sale. They cannot be returned or exchanged. Any gifts as part of a contest or giveaway are final sale as well. If a package is returned to us, it is not examined and most likely discarded.

I purchased from one of your authorized retailers. How can I return the items?

We ask that if you’ve purchased from a partner of ours to raise your issue with them. We abide by all of our partners’ return policies listed on their respective websites.

SHIPPING INFORMATION

I placed an order. When will my package arrive?

After you complete checkout, your order goes into our processing queue (this is where your package gets all cute!). Processing can take 3-5 business days. During times of heightened volume, this can take up to 7 business days. There is no way to rush this step. All orders are subject to this timeframe. Upgraded shipping does not allow a package to bypass processing.

Once your package has dispatched from our warehouse (after processing), it ships at the "speed" you purchased at checkout. Please refer to the courier"s website to understand more about the delivery times they are guaranteeing.

Please visit the selected courier's website for more information on shipping timelines or delays they may be experiencing. We apologize that we do not control this step. We do encourage both priority shipping where possible as well as Route Insurance as we are unable to be held responsible for damaged, delayed, lost or stolen shipments.

I am an international customer (outside USA.) Do I have to pay customs and taxes?

Some countries may tax their citizens or impose additional fees on them when purchasing or importing goods into your country. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Beauty Bakerie Cosmetics Brand. Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from the USA courier to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

OOPS!

My promo code doesn't work.

Please check your promo code for expiration details and whether it requires a minimum purchase. Also, some websites create codes that are not valid with our store.

I entered the wrong address at checkout.

We are unable to modify or cancel orders once they have been placed. Prior to submitting your order please review your details to ensure they are correct. Packages are sent to the address entered at checkout.

I have not received my order confirmation, what should I do?

Order confirmations come immediately after placing your order. Typically if you have not received your order confirmation it may be in your junk/spam box or there is a typo in your email address. Please contact customer service.

Do you ever do giveaways?

Yes, hang out with us on social media. There's always an opportunity to win.

Can I change or cancel my order once I've placed it?

We are unable to modify or cancel orders once they have been placed. Prior to submitting your order please review your details to ensure they are correct. Packages are sent to the address entered at checkout.

I've forgotten my password. What should I do?

Click on "Forgot your password?" on the account page. A reset link will be sent to the email address used for your account.

Do you offer discounts and promotions?

Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.